Safety & compliance
- WHS legislation and duty of care
- Hazard identification and risk control
- PPE selection, use and limitations
- Chemical safety and Safety Data Sheet interpretation
- Incident reporting and emergency response
Workforce Training & Development
Structured training for every person on your site.
CPC Academy is Commercial Property Cleaning's internal workplace training program, open to every employee from their first day. It is structured around the competency areas covered by the national Certificate III in Cleaning Operations qualification, and it is assessed: staff sit a marked assessment and then demonstrate the work on site, signed off by their supervisor.
CPC Academy is not a nationally recognised qualification and CPC is not a Registered Training Organisation. Read the full statement.
- Direct employees
- 500+
- All eligible for the program
- Years operating
- 30+
- Founded 1995
- ISO certifications
- 3
- 9001 · 14001 · 45001
- Competency areas
- 7
- Safety through to supervision
Why it matters to you
What structured training changes on your site
Most cleaning is taught on the job, by whoever is on shift, with nothing written down. That works until the person who knew how to do it leaves.
-
Consistency across sites and shifts
The same method is taught the same way whether it is a night shift in Cairns or a day shift in Melbourne, so the standard does not depend on who happens to be rostered.
-
Reduced incident and compliance risk
Staff work through WHS duties, hazard control, chemical handling and infection control before they are working unsupervised on your premises, rather than learning it after something goes wrong.
-
Fewer new faces on your site
People with a development pathway stay longer. Lower turnover means your facilities team deals with cleaners who already know your building, your access rules and your escalation contacts.
-
A workforce investing in itself
Every employee gets a genuine, structured pathway to build new skills and work toward supervisory roles, not just a job description. People who are progressing bring more care and consistency to the site they work on.
Program coverage
What the program covers
Grouped by the risks a facility carries, rather than by our internal module numbering. Not every area applies to every site, and staff work through the areas relevant to where they are assigned.
Infection control & sensitive environments
- Chain of infection
- Standard and transmission-based precautions
- Correct use of TGA-registered disinfectants and contact times
- PPE donning and doffing sequence
- Body fluid spill response
- Clinical waste and sharps handling
Relevant to: healthcare, aged care, laboratories, veterinary and education facilities.
Working in occupied & secure spaces
- Occupant communication and knock-and-identify procedure
- Privacy obligations and confidentiality on client premises
- Key and access card control
- Restricted and controlled area protocols
- After-hours and security procedures
Relevant to: student accommodation, defence, government and commercial tenancies.
Cleaning technique & asset protection
- Surface identification and correct chemical-to-surface matching
- Hard floor maintenance and restoration
- Carpet and soft floor care
- Glass and window cleaning
- Wet areas and amenities
- Safe operation and maintenance of cleaning machinery
Environmental responsibility
- Water and chemical conservation
- Environmentally preferable product selection
- Waste segregation and recycling
- Regional environmental protocols
- Alignment to CPC's ISO 14001 environmental management system
Professional conduct & communication
- Presentation and conduct on client sites
- Responding to complaints from occupants
- Fault and maintenance reporting
- Escalation pathways
- Working effectively across a culturally and linguistically diverse team
Supervision & leadership
- Shift briefing and daily coordination
- Quality inspection and scoring
- Leading and inducting a cleaning team
- Client communication and contract KPIs
Voluntary advanced pathway for staff progressing toward supervisory roles. Additional practical requirements apply.
How the program works
Structured, assessed, and verified on site
The distinction that matters is between training a contractor can describe and training a contractor actually puts into practice. Each of the five steps below builds on the last.
-
Available to every employee, at any time
Delivered self-paced through CPC's online learning portal. No employee is excluded on the basis of role, site or shift, and nobody waits for a scheduled course to run.
-
Structured content, not ad-hoc instruction
Each module combines written learning, knowledge checks throughout, and workplace scenarios drawn from real situations on CPC sites, rather than generic industry theory.
-
Assessed
Each module ends with an assessment requiring a minimum pass mark. Questions are drawn at random from a larger bank, so no two attempts are the same paper and the assessment cannot be passed by memorising it.
-
The part most programs skip
Practically verified
Passing the assessment is not enough to complete a module. The employee must also perform the task on their own site and have it observed and signed off by their supervisor. That requirement is built into the portal as a mandatory step, not a policy that relies on someone remembering it.
-
Tracked
Each employee's progress is tracked internally as they move from one module to the next, so their development builds on what came before rather than starting over at a new site or under a new supervisor.
Accreditation
Certified management systems
CPC holds three ISO certifications through Equal Assurance, a JAS-ANZ accredited certification body. CPC Academy is one of the inputs those systems rely on.
-
ISO 45001
Occupational Health & Safety
Training and competency development feeds directly into CPC's safety management system.
-
ISO 14001
Environmental Management
Environmental content covers waste segregation, chemical conservation and product selection in line with the system.
-
ISO 9001
Quality Management
A documented, repeatable method taught the same way to every employee is what makes quality consistent across sites.
-
JAS-ANZ
Accredited certification
CPC's certifications are issued by Equal Assurance under JAS-ANZ accreditation.
About this program
CPC Academy is Commercial Property Cleaning's internal workplace training program. It is structured around the competency areas covered by the national Certificate III in Cleaning Operations qualification, and is designed to prepare our people should they choose to pursue that qualification with a Registered Training Organisation.
CPC Academy is not a nationally recognised qualification. Commercial Property Cleaning is not a Registered Training Organisation. CPC Academy does not confer units of competency, and CPC Academy certificates are not Statements of Attainment.
Next step
Talk to us about the people on your site
If training standards form part of your tender evaluation, procurement review or contract management, we are happy to walk through the program in detail and how it applies to your facility.