How CPC manages
operations at scale.

CPC operates a documented Quality Management System certified to ISO 9001:2015 by SAI Global, a JAS-ANZ accredited certification body. The QMS covers all aspects of service delivery, from site induction and cleaning procedures through to internal auditing, client reporting and corrective action management.

Documented procedures exist for every routine and non-routine cleaning activity undertaken across CPC's contract portfolio. Internal audits are conducted quarterly at operational level and annually at management system level, with findings recorded and corrective actions tracked to closure. The audit program provides procurement teams and clients with a continuous evidence stream demonstrating system effectiveness, not just initial certification.

Client reporting is a standard QMS output. Every CPC contract includes a reporting schedule that documents service delivery against specified KPIs, audit results and corrective actions taken during the reporting period.

CPC operates a direct employment model. 500+ people are directly employed across the national portfolio, not engaged through subcontractors or labour hire. Direct employment means CPC controls training, screening, performance management and IR compliance for every person working on a client contract.

All staff complete a structured induction program covering WHS obligations, chemical handling, site-specific procedures and client-specific requirements before commencing on any contract. Ongoing training is managed through a documented training register and includes annual refreshers, licence renewals and role-specific competency assessments.

Background screening is standard for all staff. This includes national police checks for general site access, Working With Children checks where applicable, and AGSVA security clearances for defence and high-security government sites. CPC maintains a centralised screening register that enables rapid reporting of clearance status for any staff member on any contract.

CPC operates a zero lost-time injury (LTI) target across all operations. All incidents — including near misses, property damage and personal injury — are recorded in CPC's incident management system within 24 hours of occurrence. Serious incidents are reported to the relevant WHS regulator in accordance with legislative requirements.

Client notification is a standard component of CPC's incident response protocol. For any incident that affects a client's facility or involves a client's personnel, the contract Account Manager notifies the client's nominated contact within 2 hours of CPC becoming aware of the incident. A formal incident report is provided within 5 business days.

Corrective actions arising from incident investigations are tracked in the QMS and reviewed for systemic implications. Where an incident reveals a gap in procedure, training or equipment, corrective action is implemented across all relevant contracts, not just the site where the incident occurred.